This number must be visible on all packaging when your material is returned. In order to receive credit or initiate the repair process, you must receive a Support Case Number. Is a Support Case Number mandatory to process a return? If you haven’t contacted us, you can call our toll free number at (800) 289-9100 to request an RMA for return purposes. If you have already contacted Pelco Support, the case number will be assigned for you. This makes the process of managing your account and processing your credit (where applicable) more efficiently. It is required to align your customer number, your case details and provide a link across all of our business systems in order to streamline the returns process. What is a Support Case Number and why is it required?Ī Support Case Number is a unique code which identifies your support case in our business system.
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